General Conditions


Reservations and Confirmation

A reservation is binding when it has been confirmed. This agreement can be done verbally or in writing, such as via email. We have then entered into an agreement. Although, under certain circumstances, it is possible to cancel - please see "Cancellation and Failure to Arrive".

When making a reservation, you are required to give your name, address, arrival and departure dates, as well as form of payment.

 

Arrival and Departure

The hotel room is at your disposal from 3:30 pm at the latest on the date of arrival.

You are required to check-out from your room by 10:30 am at the latest on the day of departure.

 

Late Arrivals

The room is held until 8 pm on the date of arrival. If you intend to arrive later, you must inform us in advance in order to not risk losing your room to another guest.

 

Cancellations and Failure to Arrive

It is custom in the hotel business to accept a cancellation of a hotel room. The following regulations apply:

• The cancellation is to be made at the latest 24 hours before the day of agreed arrival. If you fail to arrive without having cancelled, or cancel later than 6 pm the day before, you must pay for one night.

• If we have incurred extra costs due to your cancellation, you must pay for these costs in full.

 

Earlier Departures

If you have made a reservation for a definite time period, but depart before the end of that period, you are required to pay the same amount as for a late cancellation. In addition to the price for the time you stayed at the hotel, you are required to pay for an additional night.

 

Undetermined Length of Stay

If you are staying at the hotel for an undetermined length of time, and extend your stay one night at a time, you must inform us of your departure by 6 pm at the latest the day before your departure. Otherwise, you are required to pay for an additional night.

If we can no longer allow you disposal of the room, you have the right to be informed by 6 pm at the latest the day before departure.

 

Obligations of the Hotel

If we cannot offer you a room according to agreement, you have the right, at no additional cost, to a room of equal or better quality at the same hotel or at another hotel of equivalent quality.

 

Your Own Wishes

Furnishings adapted for persons with functional disabilities

Please specify your wishes when making a reservation to be certain that the room is equipped according to your requirements and we can prepare for your arrival in the best possible way.

Smoking

All of the rooms are non-smoking. In the case of violation of non-smoking regulations, we have the right to charge you for the cost of washing textiles, etc.

Pets

If you wish to bring a pet, please inform the hotel when making reservations.

Technical equipment

If you need any special technical equipment, you should inform us well in advance of your arrival. This is required in order for your wishes to be met to the fullest of our capabilities.

Food

If you have special food requirements (vegetarian, gluten-free, etc.), please inform us when making reservations.

 

Payment

The hotel bill is to be paid on the day of your departure.

 

Credit cards

We accept the most commonly used credit cards such as VISA or Master Card but we do not accept American Express.

 

Registration of foreign hotel guests

According to the Swedish Aliens Ordinance, we are obliged to make sure that foreigners provide information about themselves on personally signed registration forms. The National Police Board may issue regulations on what information shall be provided. The foreigner shall confirm his or her identity by producing a valid identity document. These rules are based on the Schengen agreement within the EU.

 

Liability for Missing Baggage/Theft in the Hotel Room

We have no strict responsibility for the property you store in your hotel room. If, however, it should be proven that we or our personnel have acted negligently or in any other way are responsible for property having been lost, we are responsible for the missing/stolen property.

 

Your own Safety

You should always find out where emergency exits, alarm boxes and fire extinguishers are located. This information is available on the På Asgard Casinon är vårt mål att lista de bästa svenska casinon som internet har att erbjuda inside of your hotel room door, in a separate information folder in the hotel room or in the reception.

If you discover any lacks in safety, we urge you to inform the reception immediately.